GENERAL FAQS

I have a question about a product. Who can I ask?

Start with the vendor you are purchasing the item from! If you don’t get an answer in the time you expect, please use the contact us option found here. 

I have a problem with my order. Who do I contact?

If it’s a problem with the item such as the downloadable file wasn’t correct, please message the vendor. If it’s something else, please use the contact us option found here.

Since you are new, what kind of security can you give me?

Building a secure site was one of the top priorities of creating this website! What’s the point in having an online marketplace if it’s going to be shady?! We use platforms and services that are amazing at helping to prevent fraud. We also were very selective in our hosting and payment processing services.

Why aren’t there many sellers?

We are currently working on building our website! We are still very new and are growing each day! If you know of someone that creates amazing parenting or homeschooling resources, send them our way!

I need more help. Who can help me?

Please reach out to us through the contact us option found here or through email if you have any questions. We want to help you any way we can!

VENDOR FAQS

  1. How many categories can I put my product in?
  2. How many tags can my product have?
  3. How big can my downloadable files be?
  4. How many pictures or images can I share of my product?
  5. How big or small do my images need to be?
  6. What size should my banner be?
  7. Why aren’t there many sellers?
  8. I don’t see a category for my item. Can I still sell my item? Can a new category be added?
  1. How many categories can I put my product in?

Each product can be placed in 5 categories. These can be main categories or subcategories. Please only use categories relevant for your product. Any product found in a category that doesn’t fit will be removed. Repeat offenders may be banned.

  1. How many tags can my product have?

Each product can have 30 tags. These can be great to help customers search! Please only use tags that are relevant to your product. Any product found with tags that don’t fit the product will be removed. Repeat offenders may be banned.

  1. How big can my downloadable files be?

Each file is limited to 20 MB. If you need more space, please add more files, use a file sharing program, or contact us to see how we can help.

  1. How many pictures or images can I share of my product?

Each product can have 8 images. One main image and seven as part of a gallery.

  1. How big or small do my images need to be?

The max width and height allowed for images is 2000x2000px. The minimum width and height is 300x300px.

  1. What size should my banner be?

1600×400 is a great starting point for a banner. Banners are meant to be decorative. They aren’t meant to hold lots of details about your shop or brand. Let your products showcase what you have and don’t distract your buyers with an over-the-top banner.

  1. Why aren’t there many sellers?

We are currently working on building our website! We are still very new and are growing each day! If you know of someone that creates amazing parenting or homeschooling resources, send them our way!

  1. I don’t see a category for my item. Can I still sell my item? Can a new category be added?

Most likely you can still sell the item. We started with lots of categories, but obviously couldn’t think of everything. We are happy to look into adding one, just send us a message!